Refund Policy
At HaloWillow, we take pride in offering the freshest and highest quality food. We understand that sometimes things might not go as planned, so we have established the following refund policy for our customers.
Cancellation Policy
You may cancel an order without penalty as long as it has not yet been prepared. To cancel, please contact us immediately at +39 06 1234 5678. If the order is already prepared or in transit, we regret that we cannot cancel it.
Refund Eligibility
If you are dissatisfied with your order for any reason, please contact us within 24 hours of receiving your delivery. Eligibility for a refund will be considered in the following circumstances:
- Incorrect orders
- Missing items from your order
- Substandard quality
Note that due to the perishable nature of our products, all refund requests must be made promptly upon receipt of your order.
Process for Requesting a Refund
To request a refund, please call us at +39 06 1234 5678 or visit us at Pizzeria Napoletana, Via Vittorio Emanuele III, Rome, 00186, Italy. Be prepared to provide:
- Your order number
- A clear explanation of the issue
- Pictures of the product, if the issue is related to quality or accuracy
We will review each request on a case-by-case basis and communicate our decision within 48 hours.
Refund Methods
Approved refunds will be processed to the original method of payment within 5-7 business days. If this is not possible, an alternative refund method will be discussed. Please note that all refunds will be issued in €.
Non-Refundable Items
The following items cannot be returned or refunded:
- Gift vouchers
- Delivery charges (unless we are at fault)
- Any food item that has been consumed or disposed of
- Any custom-made orders
Exchanges
We do not offer exchanges on any food items. If you have received the wrong order, please follow our refund process as outlined above.
Questions or Concerns?
If you have any questions regarding our refund policy, please contact us at +39 06 1234 5678 or visit our website at halowillow.site. Our customer service team is available to assist you with any concerns.
This policy was last updated on March 1, 2023.